REFUND POLICY
RETURNS
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Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange specially if your item or items have shipped.
ALL DECKS ARE FINAL SALE unless RETURNABLE is stated in the description. To be eligible for a return, your item (playing cards) must be unused and in the same condition that you received it. It must also be in the original packaging with cello-wrap still intact. Items sold without cellophane or partially removed cellophane CANNOT BE RETURNED.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@blackmarketdecks.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective. If you need to exchange it for the same item (assuming a replacement is still available), send us an email at contact@blackmarketdecks.com.
Shipping
To return your product, please email us first at contact@blackmarketdecks.com to obtain our address.
You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the shipping cost will not be included in the refund amount.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.